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FAQ

When I click on the "Email by Google" link from mugsi, my browser goes to a Google page and when I try to sign in, I get an error message saying I can not log in.

This happens occasionally. The browser should never redirect to a Google page. Your log in page should be a McMaster page with the official logo and the address should end in mcmaster.ca. Should you be redirected to a google page, you must clear your cache, temporary files and cookies in your browser. Once complete, you will be directed to the proper web page for log in

When I log into the account, I cannot log in the first time, but the second time I am successful. Why is this happening?

If you are accessing the log in page from a bookmark that was created from the login page, you will have problems of this type. The solution is to go to https://mugsi.mcmaster.ca, locate the link in the burgundy bar at the to that says "email by google", right click on this link and then click on bookmark this page. This bookmark will work properly. Bookmarks that are created from the actual log in page itself will cause a double log in problem.

I cannot receive mail sent to my McMaster account, but I can send from it.

Your primary email in Mugsi is set to an account other than your McMaster account and all mail will go there, and bypass your McMaster email account completely. To make sure all of your mail goes to your McMaster email account, log into mugsi, click on my profile, then on email address management, then make your McMaster account your primary account. Changes to this will take effect the next day.

What about my primary account in MUGSI?

The primary account in mugsi is set by the student and is the default account to which all McMaster e-mail addressed to macid@mcmaster.ca wil be sent. Upon conversion to google mail, students who currently have Univmail.cis.mcmaster.ca as the primary will default to the new mail service. Students who do have the primary set to a different account, will continue to receive McMaster e-mail to that account.

What's included in Google Apps at McMaster?

Email account with 25GB of storage, Google Calendar and Google Docs. Any additional Google apps may be rolled out as they become supported.

I already have a personal Gmail account. Do I still need a Google Apps at McMaster account?

Yes. Personal Gmail accounts are different than your Google Apps at McMaster account. Your Google Apps at McMaster email account is now the primary email address and the official means of communication between the University and you.

What about Patriot Act?

Privacy impact assessment (PIA) has been conducted and filed with the McMaster University Secretariat. The Canadian Privacy Commissioner's office has stated that privacy risks from the US Patriot Act are no greater than the risks from domestic or other foreign law enforcement bodies. If you wish to get a copy of the PIA feel free to officially request it from the University Secretariat.

The accounts will be migrated in the automated fashion in no particular order during the Reading Week. Once you lose access to Univmail it will be an indicator that your account is currently being migrated or already migrated.  We thank you for your cooperation during this migration. If you have any further questions please send an email to uts@mcmaster.ca

Will my email address change?

No. Graduate email address will continue to be macid@mcmaster.ca

Will I be able to receive mail sent to me @Univmail.cis.mcmaster.ca?

No you will not be able to receive mail sent to you macid@Univmail.cis.mcmaster.ca. Only mail sent to macid@mcmaster.ca will be able to be received.

Will my alumni McMaster email be affected?

No, your alumni email will not be affected. Alumni accounts are on the univmail server and as such will not be affected with this change. The email forwarding service offered through the alumni office will also not be affected.

I am a retiree from the University, will my email be affected.

No, your retiree email will not be affected. Retiree accounts are on the univmail server and as such will not be affected with this change. The email forwarding service for retirees will also not be affected

Will I now have email for "life"?

No. Your Google Apps at McMaster account is subject to the same policies and regulations as your current email account. Your Google Apps at McMaster account will expire on January 31 after you graduate or you are no longer an active McMaster Graduate student. Your Google Apps at McMaster account is subject to deletion immediately after it expires.

Will I be able to continue to use my email client such as Outlook, or Thunderbird?

You can now use an email client such as Outlook, Thunderbird or MacMail to read your email on your desktop/laptop. Complete instructions are available at the IMAP Setup Page.

Will I be able to use my mobile device to read email?

IMAP/POP functionality is now available for setting up your phone and hand held device for this new account. Complete instructions are available at the IMAP Setup Page.

Will I be notified of my email account expiry?

Yes. You will receive a note 28 and 7 days before your account expiry date.

Will I be effected if I am a part time student as well as a full time employee at McMaster?

As a full time employee, you will continue to use your existing employee account for all communications, and this transition will not affect you. Only full time students and part time students who do not work at McMaster will be transitioned.

What will be migrated?

All your content currently in Univmail email system will be migrated to Gmail. No redirects will be migrated so if you currently redirect mail from Univmail (using a redirect in the Univmail account itself) to an outside account, it will need to be reestablished. The redirects contained in Univmail will continue to be functional until the account is deleted from Univmail.

What can I expect during the migration?

Here is what to expect during the migration:

  1. You will be able to access your univmail account during this migration window up until such time when your account is ready to be migrated.
  2. Once your account is migrated you will access your McMaster email at https://studentmail.mcmaster.ca. Please log in with your Mac ID and password.
  3. Should you encounter any of the following problems on July 25, 2012 (post migration) please let the UTS Service Desk know at uts@mcmaster.ca
    1. Inability to log in
    2. Absence of migrated Univmail content
    3. Inability to receive emails (please make sure you do not have a forward setup on MUGSI)

What happens if I opt-out from migration to Gmail?

Please read the disclaimer published on the opt-out page and decide if you wish to opt-out from this migration. If you do, you will remain on Univmail system until your graduation. All new students will automatically get McMaster Gmail account.

How do I use Google Apps at McMaster University?

Here are some handy articles on Google Apps or you can always check out their YouTube channel.

Gmail

Calendar & Docs

Notice

Upgrade your MAC ID password today

McMaster is strengthening its password system and all MAC ID passwords established before February 19, 2013 must be changed.

Service Desk

Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

Service Bulletins

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